FAQ

Before You Order 

(FAQ's)

🤍 What is Florenity?

Florenity is apparel for las Latinas who are healing, growing, and learning to speak kindly to themselves. It’s for the ones who didn’t always hear “está bien sentir” growing up, so we say it now.

📦 When will my order ship?

Orders are processed within 2-7 business days 

Once shipped, you'll receive a confirmation email with tracking information. 

Please allow additional time during launches or high-volume periods. 

🚚 How long does shipping take?

Shipping times vary based on your location.

Estimated delivery time:

U.S. orders: typically arrive within 2-5 business days

International orders: may take 10-30 business days, depending on your location. 

You'll receive a tracking number as soon as your order is on its way. 

👕 How do the shirts fit?

Our apparel has a relaxed, comfortable fit designed for everyday wear.
If you’re between sizes, we recommend checking our size chart before ordering.

🔄 What is your return policy?

We accept returns within 15 days of delivery for unworn, unwashed items in original condition.

To start a return, please contact us at florenitycontact@gmail.com

🌎 Do you ship internationally?

Yes, we do ship internationally.

💌 How can I contact you?

For questions, collaborations, or support, email us at:

florenitycontact@gmail.com

🧺 How should I care for my Florenity pieces?

To keep your piece looking beautiful:

• Machine wash cold, inside out
• Use mild detergent
• Do not bleach
• Tumble dry low or hang to dry
• Do not iron directly on the design

Caring gently helps preserve the print and fabric over time 🤍